SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this sparrow-shaped pet nest! It's so warm and cozy, my cat can't get enough of it. Perfect for the winter months. 🐱❄️
This is a great buy! The fleece material keeps my small dog toasty, even on the coldest nights.
I've tried many beds for my cat but none compare to this one. She loves curling up in her little sparrow nest! 😻
Our puppy adores his new bed. He practically lives in it now. Plus, it’s super easy to clean which is a bonus.
no more cold paws! our kitty stays warm all night long thanks to this cute and cozy bed
Bought this as a gift for my sister's cat - she tells me he hasn't left it since! 🎁😸
The heating feature of this bed makes such a difference during chilly days and nights. My pup absolutely loves it!
This adorable bird-shaped pet nest not only adds charm to our home decor but also provides ultimate comfort to our kitten.
My chihuahua feels secure and snug in his new favorite spot – no more shivering on those cold winter mornings!
Aesthetically pleasing & practical: This unique pet sofa bed has been an amazing addition to our living room.
Just the right size for my cat. The soft fleece material keeps her warm during those cold winter nights.
liked it
Our new kitten loves his cozy nest. He sleeps soundly all night long! 😴🐾
this bed is durable and easy to maintain – just what we needed with an active puppy around.
The heating feature works wonders on chilly days; I can see how much more relaxed my pet feels when she’s warm!
The unique shape provides a secure, snug fit - ideal for small pets who love curling up!