SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a fan of vintage items, and this lantern didn't disappoint. It's not just its classic railroad design that won me over but also its practical features like the windproof design and adjustable flame. On top of that, it operates on kerosene which adds to its old-world charm. Using it during outdoor family gatherings has become a tradition now—it provides a warm, soothing light while serving as an interesting conversation piece. Highly recommend for anyone seeking functionality wrapped in nostalgia
A lovely lantern that adds a warm glow to our backyard gatherings. The windproof feature is a lifesaver in breezy conditions.
This kerosene lantern has become an essential part of my camping gear. The adjustable flame is perfect for creating just the right amount of light.
🔥💨 windy nights are no match for durable little guy! love how it keeps going even when the breeze picks up.
The vintage aesthetic of this lantern takes me back to simpler times, and absolutely adore it!
Reliable and portable, this lantern proved its worth on our last fishing trip. It's easy to carry around and provides ample light.
⛺🌙 perfect size for camping trips! creates such a soothing ambiance at night
I appreciate the craftsmanship of this product; you can tell it's built to last from high-quality materials.
❤️this isn't just a practical source of light—it also brings so much character into any space!
Impressed with the heritage feel. Adds an authentic touch to my outdoor decor while serving as a reliable light source.
I am very satisfied!! I'll use it well 👍
Wow, it's beautiful!
This lantern is a beautiful blend of old-world charm and modern functionality. The adjustable flame feature is incredibly handy.