SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am absolutely thrilled with this shoulder bag. The soft leather is truly exquisite, and it gives the bag such a luxurious feel. It's perfect for both casual outings and more formal events, making it an incredibly versatile accessory to have in your wardrobe. I've received countless compliments on it already!
I'm in love with this bag! The soft leather is just so luxurious to touch. I can't get enough of it!
i've been using this bag non-stop since i got it, the size is great for everyday use and i always get compliments on how good it looks.
This tote has become my go-to for everything: work, shopping, you it. It's incredibly versatile and stylish.
Excellent
👍 This shoulder bag is a total winner. Soft leather? Check. Casual yet chic? Check. Roomy interior? Double check. 👜
The moment you touch this bag you can tell that the quality is top-notch! The softness of the leather feels amazing against your skin while still being durable enough to withstand daily use. Its design blends seamlessly into any outfit whether casual or dressy which adds to its charm.
The quality of the leather on this tote exceeded my expectations - it's super soft and feels like a high-end product.
recommend
Never thought I'd find such a perfect casual bag that fits all my stuff AND looks amazing.
This tote has surpassed all of my expectations! Not only does the soft leather make it look high-end and classy, but its size is also just right - not too big or small. Plus, its versatility makes me reach for it no matter where I'm going - be it work or a weekend getaway.
😊 So happy with this purchase! The leather feels buttery soft and the overall design suits any outfit. 🛍️
this is not your average tote, its versatility makes it stand out from other bags i own.
I adore how effortlessly stylish this shoulder bag is! Plus, the fact that it’s made from real soft leather gives me confidence that it will last!
ok
The best part about owning this tote? Its versatility means no more switching between bags when going from work to an evening out.
Versatile and stylish.
just got my new tote today and i’m overjoyed at how beautiful this piece is! from the superior quality of the soft leather to its chic yet casual aesthetic; everything about this bag screams sophistication without trying too hard.
What really sets this shoulder bag apart from others on the market are two things: one, how effortlessly stylish it looks regardless of what I’m wearing; two, how surprisingly roomy yet compact enough for everyday use.
Love the soft leather.
This bag has been a lifesaver! It's roomy enough to fit all my daily essentials and the soft leather is just so luxe.
This isn't just another run-of-the-mill tote – thanks to its sleek design & premium material used; plus let’s not forget about how practical and versatile an accessory like this can be!
Just one word: Obsessed. This tote is everything I've ever wanted in an everyday bag.
love
I'm blown away by the quality of this shoulder bag. The leather feels amazing, it fits all my stuff, and it looks chic with any outfit.
This isn't just a casual tote - it's a fashion statement. Love how versatile and stylish it is!
perfect ❤️
Highly recommend this bag!
i've been using bags from different brands for years but none have impressed me as much as this one did! From its buttery-soft leather exterior to how surprisingly roomy yet compact enough for everyday use —this shoulder-tote hybrid has become my go-to carry-all!
Perfect for everyday use.