SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product The case is entirely metal, it came with instructions in several languages, although a little poorly translated. It helps to see the images to understand well in which position everything is going. Was easy to put together and it works perfectly. One of my cats started using it as soon as I connected it and drank a lot of water, I think he liked it because it was there for a long time. My other cats have not wanted to approach but I hope they do it as they get used to it. Practically doesn't make any noise. The sensor is separate, it goes between the cable of the drinking fountain and the box where it connects. I liked it, I hope it lasts.
This fountain is everything I needed for my cat’s water. It’s super quiet, thanks to the sensor feature that only runs when my cat approaches. The stainless steel is easy to clean and stays fresh longer compared to plastic models. My cat has started drinking more water, which I’m really happy about. It’s been working perfectly since I bought it.
This water fountain has made a huge difference in my cat’s hydration. The automatic sensor works like a charm, activating only when my cat is nearby, which helps keep the water fresh without constant running. I love how quiet it is—I can barely hear it even when it’s on. The stainless steel design not only looks sleek in my kitchen but also makes it so easy to clean. My cat loves it and drinks more than ever before, which gives me peace of mind. If you want something quiet, functional, and stylish, this is a great choice for your pet.
very quiet and the sensor feature works perfectly. i like that it only runs when needed, and cleaning it is a breeze. my cat now drinks more frequently thanks to the fresh water.
It looks very nice, it works flawlessly, the price is good, I RECOMMEND
great water flow, stainless steel looks sleek, and no noise.
I’ve tried a few water fountains for my cat, but this one is by far the best. The automatic sensor works flawlessly, only activating when my cat is nearby, which helps conserve energy. It’s whisper quiet, so it doesn’t disturb the household, and the stainless steel design is not only sleek but super easy to clean. My cat drinks more water now, which is fantastic.
this water fountain is so quiet, you barely hear it running. the sensor feature is smart, saving water and energy. my cat drinks more now and seems to really enjoy it.
I’ve owned a few water fountains over the years, but this one is easily my favorite. The best part is how incredibly quiet it is—you can hardly hear it running, which is such a relief after dealing with noisy models in the past. The automatic sensor is a fantastic feature, as it only turns on when my cat approaches, ensuring fresh water without wasting energy. The stainless steel design not only looks sleek but also makes cleaning super easy, which is important for maintaining good hygiene. My cat has started drinking more water since we got this, and it’s clear they love it. The water stays cool and fresh longer than in plastic fountains, and I don’t have to worry about constant refills. It’s a durable, high-quality product that really delivers on its promises. Overall, it’s been a huge upgrade, and I’m really happy with how well it’s been working. I’d recommend this to anyone who wants a reliable, quiet, and easy-to-maintain water fountain for their pet. It’s made both me and my cat very happy!
convenient
Received before the date. It is received in its box and with all the components. It works perfectly and cats love it, better than plastic ones. Cool!!
the fountain is really quiet, but the stainless steel shows water spots easily. works well for keeping the water fresh.
arrived quickly, the movement sensor just works well, noise is barely noticeable, good material, water flow is good and it's really easy to assemble.
the water flow is good, but my cat took a while to get used to it. easy to clean though.
Very good product, the sensor works very well, arrived complete.
it’s quiet and works fine, but the sensor can be a little slow to activate sometimes. overall, decent.
i’m impressed with how quiet this water fountain is. the automatic sensor only activates when my cat gets close, so the water is always fresh. the stainless steel looks great in my kitchen and is super easy to clean. my cat loves it and drinks way more now. it’s a solid upgrade from the noisy plastic ones we’ve tried before.
This fountain has been perfect for my cat. It’s incredibly quiet, and the sensor ensures it only runs when needed, keeping the water fresh without constantly running. The stainless steel is easy to maintain, and I love that it doesn’t collect stains or odors. My cat now drinks more often, which makes me feel better about their hydration. Highly recommend for any pet owner.
i’ve been using this water fountain for a few weeks now, and it’s been fantastic. the sensor feature is such a smart addition—it only runs when my cat approaches, keeping the water fresh while saving energy. it’s super quiet, unlike other fountains i’ve tried. the stainless steel is easy to clean and doesn’t retain any odors, which is a big plus. my cat drinks more often now, and i feel better knowing they’re staying hydrated. overall, it’s been a great addition to our home, and i’d recommend it to anyone looking for a high-quality, quiet water fountain.
Excellent quality, arrived earlier than expected, the Cats accepted it very well.
Fountain comes in a well packed box, every part and item in its own good quality plastic bag. 4 filters with the 5th one installed. Inner filter and motor holder is a plastic part, just as the top one, but seems of good quality. Motor is barely heard if at all, only the sound of flowing water is audible, and it's much quieter than taking a piss. it justifies the price, can recommend.
Very satisfied with the shipping time, it reached me about 6 days, the box comes a little battered but no matter since the product arrived in very good condition, it meets all the characteristics that it says in the publication, its capacity is 2.2L and it also brings its meter where it tells you what capacity it is. It has two speeds to draw water, the slow mode is very quiet and very fluid when taking out the water, the same way the fast mode only if it makes a little more noise but nothing that bothers. The only against I see you is that it does not come with your box to connect the cable to the light but there is no problem besides that the cable that connects to the light is of good size. My cats are still curious to try it but they will certainly like it, I recommend it
Arrived very fast and well packed. Quite explanatory manual, it was easy to assemble the source. I recommend
Product arrived fast, in perfect condition, and according to the description, I liked it very much. I recommend it.