SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i’ve been using this jacket for a couple of months now, and i’m really happy with it. my dog stays warm and dry even on the coldest, wettest days. the jacket fits him perfectly without restricting his movement, and it’s easy to adjust with the straps. the material is durable, and the water resistance has been really helpful for our rainy day walks. i also appreciate how easy it is to clean after a muddy hike. it’s stylish too, which is a bonus. overall, this jacket has been a great investment for keeping my dog comfortable during outdoor activities.
i’m really impressed with the quality of this jacket. the material is thick and sturdy, and it keeps my dog warm and dry even in rainy weather. it’s easy to put on and adjust, and it fits perfectly without restricting his movement. this has been perfect for our outdoor adventures!
this jacket is perfect for my large dog. it fits snugly without being too tight, and the material is tough and weather-resistant. perfect for rainy or chilly walks, highly recommend it.
my dog loves wearing this during our morning walks. it’s lightweight but provides great insulation, keeping him warm on chilly days. the jacket is also water-resistant, which has been helpful during rainy weather. i love the sleek design, and it’s held up well after multiple uses. very happy with it!
reliable
this jacket has been a great addition to my dog’s wardrobe. he’s a large breed and tends to get cold easily, especially on our long walks during the colder months. i needed something that would provide warmth without restricting his movement, and this jacket does exactly that. it fits snugly but comfortably, thanks to the adjustable straps. i was also impressed with how lightweight it is—it doesn’t weigh him down at all, yet it keeps him warm. the water-resistant material has been a bonus during rainy days, and it’s held up really well, even after multiple washes. it’s also easy to put on and take off, which saves me a lot of time when we’re heading out the door. i’ve noticed he seems much more comfortable and happy on our walks since wearing it, and it’s really helped during those colder, windier days. the sleek design is another plus—it looks great on him. overall, i’m very pleased with this jacket and would highly recommend it to anyone with a larger dog who needs extra warmth and protection during colder months.
my dog absolutely loves this jacket! it’s lightweight yet warm, making it perfect for our long walks in colder weather. the material is water-resistant, so i don’t worry about him getting wet when it rains. the jacket fits perfectly thanks to the adjustable straps, and it’s easy to get on and off. overall, it’s been great for keeping him comfortable and stylish on our outdoor adventures. highly recommend it for larger dogs!
the jacket is decent, keeps my dog warm, but the fit is a little off. could be more adjustable.
easy to put on, great for long hikes, love it!
i bought this jacket for my large dog, and it has exceeded my expectations. the material is both durable and water-resistant, which has been great for our outdoor hikes. it keeps my dog warm without overheating, and the fit is excellent, thanks to the adjustable straps. what i love most is how easy it is to put on and take off, and it doesn’t restrict his movement at all. he seems really comfortable in it, and it’s definitely helped during colder, rainy days. the design is sleek and practical, making it one of the best purchases for my dog.
perfect for outdoor adventures with my dog! the jacket is water-resistant, well-made, and provides good coverage. it’s easy to adjust and keeps my dog comfortable during our longer hikes in colder weather.
keeps my dog warm, great fit, and looks very stylish.
sturdy
this jacket is exactly what i needed for my big dog. it’s warm, durable, and fits perfectly. it doesn’t restrict movement, so my dog can still run and play comfortably. i love how easy it is to put on, and the adjustable straps ensure a great fit. overall, it’s a fantastic purchase.
this jacket has been a lifesaver for my large dog during cold winter walks. it’s thick enough to keep him warm, but still allows for full movement. the water-resistant material is perfect for rainy or snowy days, and it’s easy to clean. the fit is spot-on, and the adjustable straps make sure it stays secure. i’ve been using it daily, and it still looks brand new. definitely a must-have for active dogs in colder climates.
durable, water-resistant, and perfect for cold weather walks outside.
it’s good for cold weather, but my dog seems uncomfortable after long walks. decent quality overall, but not perfect.
i purchased this jacket for my large dog, and i’ve been really impressed with how well it performs. we live in an area with a lot of rain and cold weather, so i wanted something that could handle both. this jacket keeps my dog warm without making him overheat, and the water-resistant material is perfect for rainy days. i love how easy it is to put on—just a couple of adjustable straps, and we’re ready to go. it fits him perfectly, and he seems really comfortable in it, even on long walks or hikes. the jacket doesn’t restrict his movement at all, which was a concern with other jackets we’ve tried. it’s also very durable and easy to clean, which is important since we spend a lot of time outdoors. after a few months of daily use, it still looks great. overall, i’m very happy with this purchase. it’s a high-quality, well-made jacket that’s perfect for keeping my dog warm and dry during our outdoor adventures. i highly recommend it to anyone looking for a reliable option for their large dog!
sleek
this jacket has been perfect for my dog’s outdoor activities. it’s durable, warm, and water-resistant, which makes it great for all kinds of weather. my dog doesn’t mind wearing it at all, and i love how easy it is to put on and adjust. it’s held up beautifully after several months of use, and it still looks new. the sleek design and practicality make it a perfect addition to our daily walks.
this jacket has been a fantastic addition to my dog’s outdoor gear. it fits perfectly, keeping him warm and dry on colder, rainy days. the material is tough yet lightweight, and it’s easy to clean after muddy hikes. the adjustable straps ensure a snug fit, and the jacket doesn’t slip or shift when my dog runs around. i also love the sleek design—it’s both functional and stylish. my dog has no trouble wearing it, and it’s held up well after many walks and hikes. overall, a high-quality, well-made jacket that’s perfect for active dogs in any weather.
great for colder weather! my dog stays warm without overheating, and the jacket is lightweight but durable. it’s easy to put on and take off, making it perfect for everyday use.
Excellent quality! Highly recommended 10/10