SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product is great. My dog is super wild and the rope hasn't broken. It has a soft rubber that does not allow you to hurt your hand when the dog pulls, the rope is super reinforced, braided and strong metal rings, it measures about 1 1/2 meters. And it comes with a compartment to store poop bags. Everything is great. Very good buy
It fits perfectly snug on my fur baby! Quality is great and sturdy. He loves it. Leash is comfortable in hand too
True to size it’s the second one I purchased I recommend it to anyone looking to get a harnest for their fury friend
better than expected, fits the dog great, good quality,, beautiful, well made yes love it
Works good. Dog didn’t get use to it right way, but is better than the neck collar. No instructions on which way to put it on the dog. Thankfully there are pictures in the description of the item online.
looks cute on my little gal but just a bit loose but adjustable with a little work.. Seems to be well made
I love it is soft ,comfortable ,and perfect for my doggy
Works great perfect fit for my dog just wish it had a 6ft lead
good quality,, like this, beautiful, well made. fits my mastiff perfect. , better than expected, highly recommended, excellent purchase
Perfect for 60-70lb American Staffordshire Terrier (PitBull) no pinching closure clasp on top instead of underneath chest
True to color. An OK amount of padding, all items included. I have an Australian Kelpie/Blue heeler mix and he needed the Large size. Only brought it in a little Overall solid product for the price.
Excellent product, my old colleague likes it.
Fits her great she is calmer with it on as well.
Very strong and sturdy, but I'm having a hard time finding a medium and a large to fit my Golden retriever but I would recommend them
Fits perfectly!! and very durable. Will be purchasing again.
it's a little big but that's ok cuz I know how to sew, as described, , satisfied, thank you, excellent purchase
Purchased the Medium sized harness. The checked pattern is attractive, the material looks well made, and it came with a sturdy leash. All that for a very reasonable price. I would highly recommend. For reference, my beagle is 15”, 25 lbs., and on the slim side. Once adjustments were made, the fit is perfect.
first time getting one, but my dog has behaved alot better. Like the part it stays off the neck.
happy with it
I bought this for 3 of my fur babies. They are so easy to put on. The leashes are so comfortable to hold. Excellent buy and better than expected.
Good quality product and a perfect fit
It doesn't mistreat my dog and it's hand support it's great for me👍👏🏻
Fit my dog perfectly he is a puppy and weighs 20 pounds I got the Medium
Just wish it had velcro space for the service dog patches other than that it’s perfect!!! Very happy and fits great
Love these dog harnesses. They fit so well and are well-made. I was a little skeptical at first because when ordering things to fit my two boxer dogs most of the time they are way too small. These fit perfect.
fits the dog great
highly recommended
my dog is an excape artist, she can't get out of this one. it fits great 👍. daisey doesn't mind wearing it at all. , highly recommended, as described, well made, satisfied, thank you
perfect fit and it makes him look so handsome. so happy to finally get one that fits and that he loves to show off
It fits him very well. He’s had it for 2 months now and it’s still in perfect condition since we got it.
Made the proper adjustments and it fits perfectly! I definitely feel safer using this than the the old one I had which he had escaped from one time! Excellent harness very satisfied
excellent purchase I have 2 dogs pitt bulls one of which is pretty hard to handle sometimes but since this lead and harness came in he is definitely easier to handle which makes everyone's life easier
fits the dog great, Durable, Works Well fits my dogs and they are 4 month old Belgians that stay active
fit very well. I love the color and style, and it's just like the picture everything was in the packaging
Fit perfect and looks exactly like the picture! very impressed! Thank you guys so much! :)
fit well with our Shiba. He doesn't reject it, which is good.
highly recommended, excellent purchase, fits the dog great
Great quality. So easy to handle my dog on walks. the foam covering on the handle is very comfortable & the bungee leash eliminates the jerky yanks. Would definitely buy this again!
Easy to put the harness over his head & clip it on. Small as XL gets. He's abouts 65lbs. The leash feels like it stretches a little when he pulls.
Super cute harness! The leash is very comfy in my hand prevents my puppy from pulling 10/10 recommend very Durable
excellent purchase, fits the dog great, beautiful
Just as described it’s the perfect size for our new puppy and fits nice. The adjustable straps will be perfect as she grows.
this fit both my 150 lb bullmastiff and my 70lb bulldog perfect!! it has the right adjustments for the back and chest and it's exactly what I buy for my rescue dogs that travel to their forever homes. very happy with this purchase. the leash is very sturdy and good heavy quality for the xl dog.
We have had no problems with the fit and our dog actually likes it rather than having her leash hooked to her collar. It is a great deal.
Good deal. Good quality. I ordered a small for my Shih Tzu, and once I adjust the straps it’ll fit perfectly. Soft but sturdy material. Will be ordering more for my other dogs.
Very nice quality! Leash is thick and durable! Just as I wanted! Harness is good quality, sturdy clips, and buckles! My dogs love the new setup!