SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this handy little paw cleaner for a few weeks now and it's truly a lifesaver! My furry friend loves to play outside, but muddy paws are a nightmare. This device has soft silicone bristles that gently yet effectively clean my pet's paws, getting rid of all the dirt and grime It’s portable too so I can take it with us on our walks or trips to the park. No more dirty paw prints around the house! 🐾👍
Finally found a solution for dirty pet paws! This device is gentle yet effective – cleaning has never been easier or quicker Highly recommend!
so i got this paw cleaner thingy for my dog who just LOVES digging in the garden (and making me crazy) 😅 let me tell you - best decision ever!! it's super easy to use and cleans his paws like magic without any fuss plus its compact size makes it perfect for carrying around no more worries about dirty car seats after fun days out at the beach thanks to this nifty gadget 👌💖
Fantastic
This paw cleaner is a godsend! It's portable, easy to use and cleans my dog’s paws perfectly. No more muddy footprints in the house!
This product is absolutely wonderful! As an owner of two adventurous cats who enjoy exploring outdoors, I was constantly battling with their dirty paws. But not anymore! The soft silicone bristles in this foot washer do an excellent job cleaning their tiny feet without causing any discomfort. Its portability means I can carry it anywhere we go; be it our backyard adventures or visits to grandma's house. Now both my felines can roam free while keeping their cleanliness intact!
worthwhile
Absolutely love this product! It effortlessly removes dirt from my cat's feet without causing discomfort. Plus, it's so compact I can take it anywhere.
recommend
our family recently adopted a puppy who enjoys playing in mud puddles as much as he does cuddling indoors what used to be adorable quickly turned into messy floors every time we brought him inside enter this brilliant solution – a portable cup filled with gentle silicone bristles that gets those pesky bits of dirt off his little feet effortlessly now coming home from walks is less chore more joy because there’s no mess waiting for us love it! 😍🐶
This paw cleaner cup is just brilliant. Portable and efficient, it keeps our home clean even after adventurous walks with our furry friend.
Impressive
A must-have for any pet owner - this paw cleaner makes life so much easier. Soft bristles ensure thorough cleaning while being gentle on their paws.
I am so impressed with this paw cleaner! It's a simple yet effective tool that every pet owner should have. The soft bristles ensure a thorough cleaning without irritating my dog’s skin, and the fact that it's portable is just icing on the cake. I can easily take it along for our outdoor adventures, ensuring my fur baby enjoys his playtime while keeping clean. This product has truly made life easier for both of us.
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