SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality Recommend
It's amazing how this little thing can make such a big difference in your day - no more cold coffee half-way through the morning!
Just got this mug, and I'm in love! It keeps my coffee hot for hours. Highly recommend.
👍 This portable mug is a lifesaver on busy mornings. Keeps my drinks warm all day!
I've tried many mugs before, but none can compare to this one. The insulation is top-notch; it's perfect for both hot and cold beveragesli>
Impressive
No more lukewarm coffee for me thanks to this insulated mug! Its portability makes it even better 👏
this has been the best purchase i've made recently. no spills or leaks whatsoever, and the insulation works wonders!
recommend
What a fantastic find! This insulated mug keeps my tea piping hot throughout the day - just what I needed.
cool 🙌
This little gem of a product has changed my daily routine significantly – no more rushing to finish my drink before it gets cold!
excellent insulating properties + easy transport = perfection 😊
The design of this insulated cup is sleek & stylish while still being incredibly practical - very pleased with its performance so far.
Satisfactory
This is the best insulated mug I've ever owned! It keeps my coffee warm all day and never leaks in my bag. A++
ok
i'm really loving this portable insulated mug. it keeps my drink at just the right temperature for ages, which is great when i'm out and about.
this portable insulated cup has made my life so much easier...no more rushing to finish my coffee before it cools down 😍
wow
Portable, insulated and perfect for on-the-go. Love it!
Superb!
No leaks or spills, best purchase in a while.
Stylish design