SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this grooming tool is a lifesaver! I've got two fluffy cats and their fur was always everywhere. But since I started using this shedding brush, the situation has improved dramatically. It's not just about removing loose hair though - it seems that my kitties enjoy the massaging part as well. They purr like crazy every time I use it on them 🐱 Plus, it’s super to clean after each session which saves me so much time! This product truly exceeded my expectations.
This tool is a must-have for pet owners! It's easy to use, effective in removing loose fur and my cats love the massaging feature. A real winner!
this is one of products you don't know you need until you get one. i have a golden retriever who sheds a lot and this brush really gets rid of all the excess fur in a gentle way without causing any discomfort for him 😊 plus he loves the massage feature too!! i can tell because he literally falls asleep while i'm brushing him lol now his coat looks healthier than ever and our house isn’t covered in dog hair anymore 👍
My cat usually hates grooming but she enjoys it now thanks to this product. Her fur is so much softer and shinier too!
I’ve been looking for something that would help control shedding from our three dogs and finally found success with this product! The dual functionality as both deshedding tool and massager makes it worth every penny spent. My dogs seem to love when they're groomed with this tool; they actually sit still instead of trying to escape like they used to do before during grooming sessions 😄 Cleaning up after using is also hassle-free which adds another star to its rating!
I’ve tried many brushes before but none worked as well as this one. My dogs’ coats look great and they seem more relaxed after each session.
No more struggle during brushing sessions! This tool not only removes excess hair effectively but also gives my furry friends a nice massage.
ok
honestly didn't expect such results from just brushing but here we are...my cat's coat has never looked better!!! she used to hate being brushed but now she comes running at the sight of this shedder/massager combo 💖i think what changed her mind was probably how good the massage feels? anyway, all i know is there's less fur flying around & more happy purring sounds coming from my kitty which is a win in my book!
Superb
Never thought I'd find a that my dog wouldn't run away from. He loves the massage and his coat looks healthier than ever.The shedding problem with our retriever was out of control until we got this brush. Now, there's significantly less hair around the house.
Satisfactory
A lifesaver for any pet owner dealing with constant shedding issues! Plus, cleaning up afterwards is super easy which saves me so much time.
As someone who has multiple pets, I can say this product is absolutely worth the investment. It's not just a brush, it’s also an excellent massager that makes grooming time enjoyable for both me and my dogs! The shedding problem was driving me crazy but now thanks to this tool, their fur looks shiny and healthy without any loose hair left behind. Plus, they seem more relaxed after each session which is definitely a bonus 🐶
wow
My Persian cat’s fur has never looked better since using this groomer/massager combo. She purrs throughout every session – definitely her new favorite thing! This tool does wonders on my dogs' coats while providing them with a relaxing massage at the same time – highly recommended!
recommend
This product has made grooming time enjoyable for both me and my pets! Less shedding, happier pets - what else could you ask for?