SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a Bluetooth speaker that not only delivers high quality sound, but also adds a touch of style to my space. This oversized speaker does just that! The unique design is an instant conversation starter and it's surprisingly lightweight considering its size. It pairs quickly with my devices and the sound... oh, the sound is simply superb - clear, rich and full-bodied. I'm thoroughly impressed.
This speaker has blown me away! The sound is so rich and clear, it's like having a concert in my living room.
🎵 Love the oversized design. It's a great conversation piece and an even better Bluetooth speaker. 👍
Recommend
I'm beyond satisfied with this purchase. Great quality, easy to connect, and the battery life is impressive.
Superb
my kids are obsessed with this thing! they can't get enough of how big it looks but how compact it actually feels.
awesome
Perfect for outdoor parties or just chilling at home. The bass on this baby rocks!
i bought one for myself then ended up buying another as a gift because i was so impressed by its performance 😊
unbelievable
The volume control is smooth and responsive, making it easy to set the perfect mood for any occasion.
ok
It’s not just a Bluetooth speaker; it’s also an attractive addition to my décor.
I've tried many speakers before but none have matched up to this one in terms of sound clarity or volume.
Absolutely love that I can take calls through this device as well – super convenient!
impressive
The sound fills up the room, making it perfect for parties or gatherings.
I'm not usually one to write reviews but this product truly deserves all the praise!
satisfying
This speaker has made me fall back in love with my favourite songs again. The audio quality is unmatched!
definitely worth every penny.
This product has truly exceeded all my expectations! From its sleek design to its impressive audio capabilities – it’s really one-of-a-kind. What stands out most though is how easy it was to set up; within minutes I had music filling up every corner of our home. The battery life also deserves mention as it lasts longer than any other Bluetooth speakers we have tried before. An absolute must-have for anyone who loves their tunes!
wow