SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's waterproof and that means no more stress about damp grass or sudden showers ruining our picnics. And don't even get me started on how convenient this is for beach trips too. You know when you’re chilling by the shore but can’t fully relax ‘cause you’re worried about your stuff getting soaked by an incoming wave? Well worry no more! It’s like having a superhero shield against water attacks – be it raindrops falling from above or waves crashing from below. So whether we're planning a romantic picnic date under the stars or heading off for an adventurous camping trip in unpredictable weather conditions, there's nothing stopping us now. So go ahead and plan those outdoor parties without fretting over potential water woes cause with this waterproof wonder at hand, every picnic becomes perfect regardless of what weather has in store for us!
This mat is a lifesaver for my outdoor adventures! It's super comfortable and easy to clean. Love it!
👍 Sturdy, spacious, and so convenient to carry around. A must-have for every picnic lover.
Alright, let's talk about this mat. This mat is like your personal oasis amidst all that rugged wilderness. It provides such an inviting space for kicking back during those hikes. It’s lightweight so carrying it around isn’t a bother at all. And here’s another thing I absolutely adore about this mat: its portability enough not to tear or fray easily from rough outdoor conditions.
I'm impressed with the quality of this product. The materials used are durable yet soft, providing just the right amount of comfort.
😊 Setting up was a breeze thanks to the built-in inflactor pump. More time for fun!
simple wipe down and it's good as new
if you ask me whether I am happy with this purchase? Absolutely yes! This genius invention has truly made my life easier and more comfortable than ever before. No exaggeration
💖 Love how lightweight it is! Makes carrying it around hassle-free.
impressed
perfect for keeping things neat during camping trips
This mat is incredibly versatile and reliable for any outdoor excursion. The high-quality construction ensures it can withstand use, yet it remains comfortable and spacious enough to relax on.
I'm thoroughly impressed by this picnic mat! It's not only waterproof but also stain-resistant which makes maintenance a breeze. Plus, the size is perfect for my family picnics.
Superb
What I appreciate most about this product is its thoughtful design - especially the raised edges that keep mud and soil at bay. Now our seating area stays clean no matter where we set up!
The built-in inflator pump was a pleasant surprise. Setting up has never been easier or quicker, leaving more time to enjoy the great outdoors.
I love how lightweight this picnic mat is! Despite its durability and large size, it’s so convenient to carry around during hiking trips.
satisfactory
Finally found an outdoor accessory that combines quality with comfort! This mat offers ample space to stretch out or sit comfortably while being resistant to wear and tear.
recommend
This product truly enhances my camping experience. It's easy-to-clean feature means I spend less time worrying about messes and more time enjoying nature!
ok
I was in search of a reliable picnic mat that could withstand the elements and offer comfort during my outdoor adventures. This product has exceeded all my expectations! It's made with high-quality materials, ensuring longevity and resistance to wear and tear. Plus, it’s waterproof and stain-resistant which makes cleaning hassle-free. The size is perfect for lounging or socializing comfortably.
best outdoor mat I've used!
Lightweight and easy to carry. Perfect for hiking.
So spacious! Ideal for family picnics.
The built-in inflator pump is a game changer.
This mat isn't just an ordinary outdoor accessory, it's a game-changer when it comes to enhancing relaxation outdoors. Thanks
Waterproof, stain-resistant
Built-in pump - setup has never been easier!
A must-have for any adventurer! Its portability combined with exceptional features like water resistance make it stand out from other products in the market.
Keeps mud at bay - clean seating always!
Impressed by the quality construction.
Great product.
What sets this mat apart from others on the market is its practicality coupled with its easy-to-use built-in inflator pump making setup quick so you can spend more time enjoying nature instead of struggling setting up your rest spot.
As someone who loves hiking trips but hates carrying heavy equipment around - this lightweight yet sturdy picnic mat has been nothing short of amazing!
Exceptionally comfortable and durable, perfect for all outdoor trips.
Lightweight yet sturdy.
Waterproof feature is a lifesaver during unexpected showers.
A durable and comfortable mat that's perfect for all my outdoor trips. The quality construction is impressive!
Recommend!
Ample space for the whole family to relax.
This lightweight yet sturdy mat has made hiking so much easier.
The waterproof and stain-resistant features of this mat are lifesavers during unexpected showers or spills.
Keeps everything clean even in muddy conditions.
Quality construction that withstands wear and tear.
Setting up has never been easier thanks to the built-in inflator pump! More time for fun outdoors.
Maintenance is so simple with this easy-to-clean mat.
So spacious! Ideal for family picnics and gatherings in the park.
Love it