SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was on the hunt for a bookshelf that would not only hold my extensive collection of books but also enhance the overall look of my room. This metal and acrylic piece has surpassed all my expectations! It's sturdy, spacious and incredibly stylish. The sleek lines combined with the modern materials give it an edgy yet elegant feel. I'm beyond thrilled with this purchase!
This bookshelf is a true masterpiece. The blend of metal and acrylic gives it such a modern look, I'm in love! 😍
Just got my new shelf today and wow...it's so much more beautiful than I expected. The quality is top-notch.
Impressive
I've always wanted something unique to display my books on, this piece did not disappoint!
Stunning design with amazing functionality
recommend
i really like the mix of materials used here. looks super sleek and chic in my office 👌
The assembly was surprisingly easy! It's sturdy yet elegant - just perfect for showcasing my literary collection.
Satisfactory
Absolutely thrilled about this purchase! It has added an edgy touch to my study room.
this one’s definitely worth every penny.
ok
Pleasantly surprised by the amount of space each shelf offers without compromising style or stability!
fits perfectly into any corner, plus holds all sizes of books with ease!
elegant
Bought it as a gift for my husband who loves reading, he absolutely adores it!
Fine
it's all about the details for me and this piece delivers. love how it looks in my apartment!
As a bibliophile, I've always believed in giving my books a home as beautiful as the stories they contain. With this bookshelf, I've found just that - a perfect blend of form and function! Its metal structure provides stability while the acrylic adds that touch of sophistication I was looking for. Plus, its open design makes browsing through titles easy and enjoyable. Couldn't be happier with how it fits into my decor.
Superb