SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🌟 Absolutely love this little light! The 360° rotation is a game changer, I can direct the light exactly where it needs to go. Plus, being USB powered makes it super convenient. Highly recommend!
I'm impressed by how much difference this compact aquarium light has made in my tank. It's bright but doesn't take up much space - perfect for Betta fish setup.
Impressive
This mini clip-on light was just what I needed for my small tank. Easy to install and adjust, and the LED lighting really brings out the colors of my fish and plants 🐠🌿
no need for bulky lights anymore! This one clips right onto the side of your tank and you can rotate it any way you want. And since its usb-powered i can even plug it into my laptop while working from home 👍
recommend
The best part about this aquarium light? It's so easy to power with any USB outlet! No more searching for specific adapters or outlets near the tank.
this tiny powerhouse provides ample brightness without heating up or taking up too much room - ideal if you're dealing with limited space like me 😊
Satisfactory
I've been on a hunt for an energy efficient aquarium light that wouldn't compromise on brightness...and I found it! This little guy is both economical and incredibly bright.
This clip-on design is genius - installation was a breeze compared to other lights we've tried before 💡
ok
Bought this as an upgrade for our old aquarium lighting system & we couldn't be happier with its performance. Provides great visibility & creates a healthy environment for our aquatic friends 🐟
the adjustable angle feature is superb as now i don’t have to worry about certain areas not getting enough illumination anymore plus no capital letters needed for this review to express how happy i am with my purchase 👌
wonderful