SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this interactive toy is a real hoot! My feline friend can't get enough of it. The dual play modes keep him engaged and entertained for on end. I'm particularly fond of the auto on/off timer feature - it's so convenient not having to remember to turn it off myself. And the replaceable attachments? Genius! They add just the right amount of variety to keep things fresh and exciting for my. All in all, a top-notch product that both me and my pet adore.
Our kitty has been entranced by this interactive toy! The dual play modes keep her engaged and the timer feature is a godsend for busy pet parents. Plus, replaceable feather attachments mean endless fun!
🐱💖 OMG!! This interactive cat toy has been an absolute blessing for our house full of fur babies! It keeps them busy while we're at work or running errands; no more coming home to shredded toilet paper or knocked over plants 🌿😅 The two different play modes are great because each kitty has their own preference, plus they never seem to tire out from playing with those feathers which are easily replaced when worn out 👍Definitely a five-star purchase!
This cat toy is a hit in our home! Love the two play modes and auto on/off. The replaceable feathers are an added bonus that keeps my cats entertained for hours.
i've bought tons of toys for my cats before but this one takes the cake...the dual play mode is fantastic as it offers something new every time keeping them hooked 😺 i love how there's an automatic timer too very handy indeed especially when you have your hands full like me also replacing the feathers couldn't be easier so overall its fun practical and worth every penny spent
An absolute must-have for anyeline owner! This interactive toy with its dual play features offers endless entertainment. Big fan of the automatic timer and easy-to-replace feather attachments.
I must say, this interactive feline amusement device really caught us by surprise! Our somewhat finicky Siamese took an immediate liking to its engaging features – especially those interchangeable feathery bits. What truly sets this apart though are the two distinct entertainment modalities, ensuring she doesn’t lose interest quickly (a common occurrence with other toys). Moreover, we appreciate being able to set timers for automated operation – less hassle on our part. A splendid investment towards our pet’s well-being and happiness!