SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, not very big, which I like a lot. The colour and the material are great. It sticks nicely to the case.
Simply love this cute little accessory. It's so handy and the flower design is just adorable! 🌸
Perfect same as in the photo!
Nice good product I loved it is strong good material
Just beautiful, and match my case
It looks good material Recommended
Very cute, good size.
I'm so satisfied, just like in a picture!🥰
Very nice.
Beautiful!!! Corresponds to the description
The color is a little stronger but I liked it a lot and it fulfills its function. I already stuck it in my kindle :)
Super quality beautiful
Very cute! It's just a minor thing, there is a dot on two petals, but it's ok. It's not too noticeable. The sticker is very strong as well.
It is very cool, and comfortable being all rubber the flower is hard, as if it were resin, very happy. Is clearer than in the photo.
Super cute I loved I recommend
It is beautiful Thanks😁
Very nice, I would buy again without a doubt
fine,as described fits well
Nice. It's like in the photos. Very practical to put in the kindle
This very nice charm me
got one for my daughter, she loves it. sturdy and pretty.
Very pretty flower
Very cute and bright just as in the image
As described
I loved it, it's very easy to put on and cute everything very well I recommend it widely☺️☺️☺️
Like the image. Super cute and funny. I use it to hold the ebook. Only two hits that bulges a lot but that already assumed it. And it would have been better if the color of the center was white
A grace... Could only be magnetic .. Fine delicate
this is such a simple but clever device. props to whoever designed it 😊👏
I loved it, this same as the photo and the material feels very resistant
Very nice, I loved it and it is the same as the photo, I use it for my kindle and it was perfect.
Nice, good quality, flirtatious❤️❤️❤️
Bigger than expected, but very adorable
Cool and comfortable suction cup to the phone. I use sometimes. Looks exactly like in the ad.
Is the same as in the photo and it is precious