SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly fulfilled its function very good purchase.
I've been in the aquarium hobby for a good number of years now, and I can say that this inlet guard is one of the best additions to my setup. It's an incredibly straightforward device, but it's made such a significant difference in maintaining the health and safety of my fish. Prior to its installation, I was constantly worried about smaller or weaker fish getting sucked into the filter. Now, those worries are completely gone! The design is unobtrusive and doesn't impede water flow at all - which means no compromise on filtration efficiency either. Plus, it was so easy to install – literally took me less than five minutes! If you're looking for something that offers peace of mind without any fuss or hassle, this product is definitely worth considering.
👍 A lifesaver for my aquarium!
oh wow, this thing's great
As someone who has kept delicate species like neon tetras and guppies quite some time now, finding a solution that could prevent them from being drawn into the filter system had always been challenging until I stumbled upon this inlet guard. This little gadget has truly transformed my aquarium experience by providing top-notch protection to these tiny creatures while ensuring smooth operation of the filtering process. No more frantic searches for missing fish only to find them trapped in the filter! Moreover, it fits perfectly with my existing equipment setup without causing any hindrances or requiring additional adjustments - talk about convenience wrapped up in one small package! For anyone out there struggling with similar issues as mine, don't think twice before investing in this lifesaver!
a must-have indeed.
Every once in awhile you come across a product that just makes sense; simple yet effective...that’s exactly what this inlet guard is all about! It's clear whoever designed it knew exactly what they were doing because every aspect seems well thought-out: from how easily it attaches onto your tank’s existing filtration system right down to its sturdy construction (which assures longevity), everything screams quality here. Since installing it, I've noticed a significant reduction in the number of fish getting too close to or stuck in the filter intake. This is particularly important for me as I have quite a few small and delicate species who are now much safer thanks to this guard. It's also worth mentioning that despite its protective function, there's no noticeable impact on water flow which means my tank stays just as clean! A fantastic find indeed!
easy peasy install and does its job perfectly 👏
love it
this is so good 🙌