SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎅 Love it! It's cute festive and bright. Makes my Christmas tree look even more magical ✨
I can’t get enough of this adorable Santa Claus – he really adds a special touch to my decorations 😊
Bought this for my wife who loves decorating for Christmas. She was thrilled with the quality and how it lit up our tree. Great buy!
This Santa Claus ornament is truly a work of art. The detail in the design is remarkable, and it brings such a warm, festive glow to our Christmas tree every year. It's not just ornament; it's a cherished part of our family traditions now I can't imagine celebrating the holidays without its twinkling light adding that extra touch of magic.
The charm of an old-fashioned Christmas combined with modern technology - brilliant concept!
This little guy has become the star of our tree! Brightens up the room and everyone’s mood.
i'm impressed by its craftsmanship...it's very detailed plus it glows beautifully on our christmas tree 🎄
Such a delightful addition to our holiday decor! Adds that perfect sparkle to our celebrations.
Absolutely love this ornament! It doesn't just light up; it illuminates joy across the entire living room.
Impressive
this santa claus not only looks great but also gives off such a warm glow...a must-have for any christmas lover like me 👌
Lovely piece with great attention to detail. The light from this Santa really sets the mood for a joyful holiday season.
recommend
cool
Wow, this ornament is a gem! The electric Santa Claus lights up my tree and brings so much joy to our home the holiday season.
The best part of decorating our tree every year is seeing this little guy light up! Absolutely charming and delightful.
Spectacular
this one's definitely a winner...so unique and eye-catching...it lights up beautifully making my tree look even more special 💖✨
ok
From its design to how it glows, everything about this electric Santa Claus ornament screams quality. A fantastic purchase indeed!
wow
I've always been particular about my Christmas decorations, and this electric Santa Claus has exceeded all my expectations! Its intricate detailing combined with the soft glow it emits has added so much warmth to our holiday decor. It’s become more than just an - it’s now a centerpiece that draws everyone’s attention as soon as they enter the room!
ok