SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product, its visible the quality of the product, very smooth, it feels heavy in the hand which in this case shows that it has a solid construction
Super article Very easy to use And practical enough
Absolutely love this bottle opener. It's so easy to use and looks sleek on my bar cart 👌
Excellent purchase
All according to the description. It works as it should. I recommend
I was skeptical at first, but after using it I'm sold. This makes opening wine bottles effortless!
Exceptional.
I opened a bottle and it was quiet. The cut drops is very good. I did not test the removal of oxygen from the bottle; for we took all the wine. I also didn't test the seal cut: I withdraw with my hand because it's easier.
Excellent product quality! Works perfectly. Full package!
The product is as described and performs its functions. I recommend it.
good product, louder than the battery version
Sleek design, efficient performance - what else could you ask for in a bottle opener?
Excellent works very well, it is quiet and the charging base works perfectly, this article 100% recommended.
Excellent I recommend it
the biggest drawback is loud operation. I also have one with AA batteries, that one is much quieter.
You have to try and see duration
Meets expectations
Everything as expected.. I like the most minimalist designer. Very satisfied.
The design works perfectly is very cool and it is very easy to occupy a very good gift. I recommend it a lot
Very good product. Just like the pictures. USB C port on the dock.
I haven't used it yet, but it looks good.
Great product with all accessories. USB C. I recommend