SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this leash! It's super durable, and the hands-free design is a lifesaver when I'm trying to juggle my coffee and phone on morning walks. 🐕☕📱
This leash is perfect for our big boy 😊
no more worries about sudden pulls or breaks with this leash. really appreciate the security it provides.
We've had ours for over a year now, through all seasons, and it still looks brand new!
The 90-inch length is great! Our pup loves having some extra room to explore while we're out walking.
strong enough for even my energetic labrador. i can finally relax during our walks!
this lead has been a blessing. its strength combined with comfort makes every walk enjoyable
Even after using it daily in rain or shine, there are no signs of wear and tear.
the fact that i can use it hands-free means i can easily control my dog while doing other tasks 🙌
this leash has been a game changer for our daily jogs. being hands free means i can keep up with my pace without any interruptions
Impressed by the quality of this leash. It’s held up really well against my dog’s constant pulling.
the explosion-proof feature definitely adds an extra sense of security during our walks.
It feels sturdy yet comfortable to hold - clearly made from high-quality material.
My dog tends to pull a lot but this leash handles it like a champ! Plus, it's easy on the hands too.
Finally, a lead that stands strong against my German Shepherd! The durability is impressive
Really appreciate the hands-free design; makes multi-tasking so much easier when we're out and about. 🙏
90 inches of pure strength! Love how secure it feels even when my big boy decides to chase after birds
Truly suitable for all seasons!☀️❄️🌧️