SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I unpacked this adorable shark nest, my cat was intrigued. The design is not only cute and whimsical but also practical - it's a perfect hideaway for my fur baby who loves to curl up in cozy spaces. The material is soft yet sturdy, providing comfort while maintaining its shape even after prolonged use. It's become her favorite spot to nap and play; she even drags some of her toys into it! As an added bonus, it’s easy to clean and doesn't seem to attract as much hair as other pet beds we've tried before which makes maintenance a breeze. Overall, this product has exceeded our expectations in terms of quality, design, and functionality.
My kitty absolutely adores this shark nest! It's super soft and cozy. 😻
Perfect size for my little pup, he loves to snuggle in it!
The design is so cute, everyone who sees it can't but laugh.
This pet bed is a total lifesaver - no more fur on the couch.
I was skeptical at first, but after seeing how much my cat loves it I'm sold.
So unique and fun!
No regrets about this purchase. My dog hasn't left his new favorite spot since we got it!
this product is amazing! my puppy sleeps in it all the time now 🐶💤
i didn’t expect such high quality honestly. totally worth every penny spent 👍
Bought two of these for our cats and they love them! Great quality too.
Super soft and comfortable, my pet loves it so much!
it's like a mini vacation spot for my cat. she spends hours in there.
Highly recommend.
I recently purchased this unique shark pet nest for my small dog and he absolutely adores it! Not only does the fun shark design add a pop of character to our living room decor but also provides him with his own little sanctuary where he can relax or sleep undisturbed. He seems so comfortable nestled inside that sometimes he refuses to come out! The bed itself feels very plush yet durable enough for daily use by an active pup like mine. Plus, cleaning is simple - just toss the removable cushion cover into the washing machine on gentle cycle whenever needed. This purchase has been worth every penny considering how much joy it brings both me seeing him enjoy his new space and him having a cozy retreat all his own.
Absolutely love this shark nest - very plush and cozy. My dog approves too!
I can't believe how much use we're getting out of this cute little bed! 🐾
my cat is in love with this bed. she practically lives in it now.
surprisingly durable and easy to clean! definitely a good buy for any pet owner.