SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently bought this clamshell cat bed and I couldn't be happier with the purchase! It's so incredibly soft, providing my little feline friend with the ultimate comfort. She loves to curl up inside it for her afternoonaps. The design is a real bonus - not only does it provide her with a sense of security, but it also looks really cute in our living room. It blends seamlessly into our home decor while still being a functional piece that keeps our kitty happy and cozy. Plus, cleaning is a breeze! All in all, an excellent choice for any cat.
💖Absolutely in love with this cat bed!
adorable
My fur baby has found his new favorite spot to sleep and lounge around – this amazing clamshell bed! Its plush interior offers him unparalleled comfort while its unique shape gives him just enough privacy without making him feel isolated from us. He spends hours nestled inside, looking utterly contented which warms my heart every time I see him like that. Additionally, the stylish design makes it more than just another pet accessory; it’s practically become part of our home décor now!
it looks super cute in our living room.
My kitty loves this clamshell bed.
This clamshell-shaped cat bed has been an absolute hit at home! My kitty instantly fell in love with its snugly warm interior and hasn’t left since we got it for her last week. The best part? Not only does she adore lounging about in her new hideaway but even when she isn't using it, the bed itself adds such charm to our space due to its appealing aesthetics. It’s like having an extra piece of furniture that complements your overall decor while serving as your pet’s personal sanctuary too - talk about killing two birds with one stone!
amazing
nice