SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bed is amazing, my puppy loves it! It's super comfy and the non-slip bottom ensures safety. Plus, it looks cute in our living room with its vibrant color. 🐶👍
Got two of these beds - green for my cat and yellow for my dog. They both love their new spots. Easy to clean too!
The cervical vertebra protection feature is thoughtful and well-designed; noticed that my older cat seems more relaxed during his naps now.
I appreciate that it’s waterproof AND dirt-resistant – makes maintenance a breeze, especially with a playful pup around.
i've never seen such joy in my pet's eyes before! the comfort from the pp cotton material must be dreamy 💤💖
everything is okay
No more sliding beds on our tiled floor; those non-slip paw prints at the bottom are doing an excellent job 👌
this product really takes care of your pet's needs - comfort, support & safety all rolled into one cool-looking bed 😺
Cleaning used to be a chore but not anymore! The exterior leather wipes off easily keeping everything neat and tidy.
We got the yellow one; adds such a cheerful touch to any room plus our kitten seems happy with her new nest 🐱🛏️😊
the softness is good
The vibrant color options are fun! Got us the green one and it brightens up our space while providing comfort for our pet.
Excellent bed for small to medium pets; versatile enough for napping or lounging. Our pup approves 🐶👍
This bed is perfect in every way - comfy, safe and easy to clean! It’s an essential addition to your pet’s daily routine.
I love how this product puts safety first with its non-slip bottom feature. No worries about any slips or slides here!
Got this as a gift for my friend's cat - she reported back that he hasn't left his new throne since it arrived 😂
my puppy sleeps like a baby now thanks to the plush comfort of this bed 💤🐕
The waterproof feature really comes in handy during those messy moments! Easy cleanup = happy owner 👌