SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this adjustable cat harness and leash set is just I needed for my little furball! 😻 It's incredibly easy to adjust so it fits perfectly around my kitty without causing any discomfort. The mesh material keeps her cool even on our longer walks, which we both appreciate during the summer months. Plus, the matching leash gives me peace of mind knowing she won't run off when something catches her eye. This product has truly been a blessing for us—it's our outdoor adventures much more enjoyable and stress-free!
This adjustable mesh cat harness and leash set is a lifesaver It's comfortable, breathable, and easy to adjust. My kitty can now safely enjoy the outdoors without any discomfort or risk of escaping.
wonderful
i absolutely love this cat harness and leash combo! i've tried other products before but none have worked as well as this one 🙌🏽 the fit is perfect thanks to its adjustable nature—my fussy tomcat can finally enjoy his outdoor time comfortably. also, the mesh material ensures he doesn't overheat while exploring outside in hot weather ☀️ i'm really impressed with how durable yet lightweight it feels; definitely worth every penny spent.
Impressive
Finally found the perfect outdoor gear for my fur baby - this adjustable cat harness and leash combo! The mesh design keeps her cool while exploring outside, plus it fits like a glove thanks to its adjustability!
As an avid pet lover and owner of multiple cats, I've struggled to find a suitable harness that allows my furry friends to explore outdoors safely. But then I found this fantastic adjustable mesh cat harness with a leash set! It's super comfortable for them due to its soft mesh fabric - no chafing or irritation whatsoever. Moreover, adjusting it according to their size couldn't be easier! Now they can roam freely under my supervision without any risk of escaping or getting tangled up somewhere dangerous.
Satisfactory
I'm thrilled with this product! The adjustable fit ensures comfort for my fussy tomcat, and the durable yet lightweight design is ideal for his outdoor adventures. A must-have item for every responsible cat owner.
Recommend
this product is honestly amazing!! 👍👍 got it for my adventurous kitten who loves being outside but hates traditional collars...let me tell you — she took instantly liking towards this new gear (that never happened before!) 😺😺 not only did she seem comfortable in it but also seemed happy wearing it probably because of its breathable design which kept her cool all the time. plus, it's adjustable so i know it'll fit her even when she grows up a little bit more! definitely recommend this to all cat parents out there!
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