SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic addition to my aquarium! The shipwreck is so realistic and the colors are vibrant. My fish love it, they're always exploring around it. 🐠🚢
I'm absolutely loving this ornament for my tank. It's durable, safe for my little swimmers and adds an enchanting touch to their home.
No capital letters needed to express how much i adore this sun ship ornament. its quality is top-notch and the design is just superb.
This thing has turned our fish tank into a real underwater adventure! The kids can't get enough of watching the fish explore their new habitat.
Absolutely thrilled with this purchase - safe material, easy installation and creates such a natural environment for my aquatic friends!
so happy with how this looks in our tank...it's like having a mini ocean floor at home 😊 plus, all the hiding spots keep our guppies entertained.
The realism of this piece caught me off guard; I was genuinely impressed by its detail & vibrancy. A must-have if you want something unique in your aquarium!
This isn’t just an ornament – it’s transformed my dull aquarium into an intriguing seascape! Plus points for being non-toxic too 👍
My bettas seem happier since I added this sunken shipwreck into their world; they've got plenty of nooks to hide in now which makes them feel secure!
this product truly mimics what you'd find on an actual ocean floor...my cichlids think they're living in the wild now lol
Definitely worth the price! It's so much more than just a decoration, it offers shelter and entertainment for my fish.
My aquarium has never looked better since adding this sunken shipwreck ornament. The design is incredibly realistic!
no words can express how happy i am with this purchase...my tank looks amazing and my fish are always active exploring their new toy
I highly recommend this product; not only does it add a nice touch to your tank but also provides an exciting environment for your aquatic pets.
this thing is awesome...it's like having a piece of Davy Jones' Locker in my living room 😄
The quality of this item exceeded my expectations. Plus, it was super easy to install in the tank.
🐠🌊
This is by far one of the best purchases I've made for my aquarium setup; durable material & great aesthetic appeal!