SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I mean, seriously, can we just take a moment to talk about this mattress? The first time I laid down on it, I was literally blown away. You know feeling when you've had a long day and all you want is your bed? Well, imagine that but ten times better. The memory foam in this thing is no joke. It cradles your body in the most amazing way. You sink into it just enough for it to hug all your curves and edges but not too much where you feel like you're drowning. And don't even get me started on the pocket! They add another layer of comfort that takes things up several notches. These two elements work together in perfect harmony to provide an unparalleled level of comfort. The memory foam molds around your body while the pocket springs offer support where needed without being overly firm or rigid. This mix makes sure every inch of your body gets the love and care it deserves after a hard day’s work. And let's be real here: sleep is important! We spend roughly one-third of our lives doing it so why wouldn't we invest in something as crucial as a good mattress? So yeah, if anyone asks me what my thoughts are on this mattress – well buddy, they’re nothing short of wow! It’s been such an upgrade from my old one; I'm getting quality zzz's night after night now with zero regrets about making the switch! To put simply - If sweet dreams were made outta mattresses then this would be THE dream maker right here folks.
I've never known like this before in my life. You know that feeling when you're so tired your body just gives out and you onto your bed? Well imagine that sensation times ten! That’s what hitting the sack feels like now! And let me talk about the quality of sleep here - absolutely unreal! The kind where you close your eyes one moment and boom – next thing you know it's morning already. There are no more restless nights tossing and turning trying to find that sweet spot anymore because guess what? The whole darn mattress is a sweet spot! It supports every inch of my body perfectly without making me feel trapped or suffocated which was always an issue with previous mattresses I’d had. Not only do I fall asleep quicker but also wake up feeling refreshed instead of groggy. All those years wasting away on subpar beds seem like distant nightmares now because once you get used to this level of comfort there really is no going back! So don't waste another minute folks - treat yourself to some serious Zs with this bad boy.
The pressure relief technology that's been used in this mattress is downright impressive. I mean, it's no laughing matter how effective it really is. You know those mornings when you wake up and your back like a ton of bricks? Yeah, well with this beauty of a bed, those days are long goneIt’s like some kind magic has been infused into the mattress or something because waking up without any back pain – that’s a feeling to cherish! It feels so amazing; it's as if've gotten myself an entirely new backbone overnight. This isn't just about comfort anymore - we're talking about serious health benefits here! The tech they’ve put into this thing doesn’t just take away the discomfort; it sends it packing for good. The moment you lie down on this baby, every inch of your body can feel the difference. And when morning comes around? That dreaded sensation we all know too well... completely non-existent. You might think I'm exaggerating but trust me, once you've experienced what I have with this superb piece of sleeping equipment - there would be no going back to anything else. They say sleep is essential for good health and let me tell ya', nothing delivers better than this marvel right here.
👍 A real treat for the back. Has helped me with my chronic back pain, waking up is now a pleasure.
No more tossing and turning thanks to this amazing mattress. The pressure relief technology works wonders!
Unfolds easily right out of the box, ready in no time. Hassle-free setup was appreciated.
This 12-inch hybrid wonder has totally flipped my sleep game on its head. And I mean that in the best way possible! It's like magic trick for your bed — one minute you're tossing and turning all night long, then voila! This baby steps into the picture and suddenly you're catching Zs like nobody's business.😴😴
Love how it adapts to your body shape for even weight distribution - goodbye morning aches!
The individually wrapped coils make sure I sleep soundly through my husband's restless nights.
Super easy setup and it was ready in less than 72 hours! 👌🏼
I'm thrilled with our new purchase!
this mattress has changed everything about my sleep routine. i fall asleep faster and wake up refreshed
Finally found a mattress that doesn’t disturb my sleep when my partner moves around at night.
Sleeping on this CertiPUR US certified beauty gives me peace of mind knowing it’s free from harmful substances.
I love the neutral shade, blends seamlessly with any decor style 😊
I am beyond satisfied with this purchase. A big thumbs up from me 👍 !
No more tossing and turning thanks to the individually wrapped coils minimizing motion transfer 🙌
i'm really impressed by its elegant neutral shade which blends seamlessly into any room decor
waking up refreshed every morning because of its pressure relief technology 💤💤
Slept like a baby last night, can't wait for many more restful nights ahead 😊 !
I've been sleeping on this mattress for a few weeks now and I'm thoroughly. The pressure relief technology has truly made a difference in my sleep quality. Waking up without any soreness or stiffness is like a dream come true!
This memory foam hybrid mattress has exceeded all my expectations! It's incredibly comfortable, adapts perfectly to my body shape and the best part - it’s free harmful substances. Peaceful sleep guaranteed.
good
The convenience of setup was brilliant with this product! Delivered compactly, it unfolded effortlessly in our room and was ready within 72 hours. Plus, the worry-free trial period and warranty are added bonuses.
a worry-free purchase indeed with the generous 100-night trial period plus decade-long warranty
As a side sleeper, this mattress has made all the difference in quality sleep for me. Love it!
What an excellent purchase! This mattress provides the perfect balance between comfort & support – ideal for alleviating sleep-related discomforts that I used to experience with my old one.
I am absolutely thrilled about how well this mattress minimizes motion transfer. My partner tosses around quite a bit at night but thanks to those individually wrapped coils, I can enjoy undisturbed slumber!
Absolutely love how quickly and easily it set up right out of the box – convenience at its finest!
The encased coil design of this full-size memory foam hybrid mattress offers both durability and support which makes it highly suitable for daily use- definitely worth every penny spent!
What an incredible sleep experience this mattress offers! The pressure relief technology is a lifesaver, evenly distributing weight and alleviating any discomfort. I wake up feeling rejuvenated every morning.
totally worth every penny spent!
slept like baby last night thanks to this awesome hybrid matress so comfy yet supportive ❤️❤️
The encased coil feature adds that extra bit of durability and support that I was looking for.
This memory foam hybrid mattress has been a blessing for my sleep routine. It's comfortable, adapts perfectly to my body shape and the best part - it’s free from harmful. A peaceful night's sleep guaranteed.
The setup process was surprisingly convenient with this product! Delivered compactly, it unfolded effortlessly in our room and was ready within 72 hours. Plus, the worry-free trial period and warranty are added bonuses.
Perfect balance between comfort and support, it's like this mattress was made just for me!
this matress is the best investment i've ever made towards my health
Absolutely thrilled with this purchase! This mattress strikes the perfect balance between comfort & support – ideal for alleviating any sleep-related discomforts that I used to experience with my old one.
This memory foam hybrid mattress has been an absolute blessing for my sleep routine. It's comfortable, adapts perfectly to my body shape and the best part - it’s free from substances. A peaceful night's sleep guaranteed.
i'm amazed at how well this 12-inch hybrid has improved my sleep quality
the fact that it's oeko-tex certified makes me feel even more confident about its safety
This mattress has been a lifesaver! It supports all my pressure points so I wake up feeling rejuvenated every morning. 🌞
Love everything about this mattress - its elegant neutral shade fits seamlessly into our bedroom decor while providing exceptional comfort due to its adaptive pressure relief technology.
The neutral color scheme fits perfectly into our bedroom decor – aesthetic and comfy! 👏👏
What a fantastic sleep experience this mattress offers! The pressure relief technology is a lifesaver, evenly distributing weight and alleviating any discomfort. I wake up feeling rejuvenated every morning.
I have to say, the convenience of having this mattress delivered in a compact box is unmatched.
This mattress really adapts to your body shape - no more waking up with stiff joints or sore muscles!
I am so impressed by how well this mattress minimizes motion transfer. My partner tosses around quite a bit at night but thanks to those individually wrapped coils, I can enjoy undisturbed slumber!
This mattress is like sleeping on a cloud! So comfy and it's CertiPUR US and Oekoex certified too!