SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this touchless, wall-mounted soap dispenser and I must it's one of the best decisions I've made. It has added a level of convenience to my daily routine. No more messy soap bars or manually operated dispensers that leave residue everywhere! The automatic feature is smooth and efficient - just wave your hand under it and you get perfect amount of soap every time. Plus, its sleek design gives my bathroom a modern look and feel. Installation was also surprisingly easy which is an added bonus.
Absolutely love this soap dispenser!
Sleek design, easy installation and touch-free operation. Couldn't ask for more!
Ever since we installed this touchless soap dispenser in our home, cleanliness has been taken up a notch. It's so much more hygienic not having to press down on a pump covered with germs each time you need to wash your hands. Besides being practical, it also adds an elegant touch to our bathroom decor with its minimalist design. The fact that it’s wall-mounted means no clutter around the sink area anymore! Overall, it's user-friendly, stylish and promotes better hygiene practices.
this is the best thing ever... no more touching dispensers... keeps everything clean and germ-free... super easy to install too! 😄
Hygienic simple to use
This automatic soap dispenser has become an essential part of our household now. With kids always making a mess with liquid soaps, this product has been nothing short of revolutionary for us! Its motion sensor works flawlessly giving out just enough quantity without any wastage or spills over the counter top - neatness personified indeed! Moreover, being mounted on the wall keeps things tidy while saving valuable counter space too.
Highly recommend for any home or office space.
Love the convenience!