SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These lights have brought a real sense of elegance to our home. They’re well-made, and you can tell just by looking at them that they’re of high quality. They might not have been cheap, but the ambiance they create and the way they look hanging down is definitely worth the price. Very pleased with how they’ve turned out.
I love how this chandelier fits in with our home. It doesn’t take away from our furnishings, art, or the architecture of the house. Instead, it adds to it, enhancing the overall look and feel of the space. It’s been a great addition.
I got three of these lights for our entryway and hall. The assembly was a bit of a task, but now that they're up, they look fantastic. They’ve really brightened up the space and added a touch of elegance to our home. Very happy with this purchase.
It’s stunning. Just wish I got a bigger size but it still looks very luxurious.
This chandelier is gorgeous.
This chandelier is beautiful and was perfect over our breakfast bar. The assembly was minimal, and the wiring was very straightforward. I highly recommend it for anyone looking to add a bit of elegance to their space.
It’s absolutely beautiful! The quality is excellent, and all the parts were there, in perfect condition.
This light fixture is really well made. It took some time to get it installed and assembled, but once we did, it was absolutely worth it. The way it looks now, so beautiful and elegant, has completely changed the feel of the room.
It looks great, and installing it was easy. The price was right, too, which is always a bonus. I love how it’s transformed the space, making it feel more inviting and stylish. It’s one of those changes that you didn’t know you needed until you did it.
This chandelier is everything! Absolutely adore it.
So pleased with this purchase. Definitely worth recommending.
Looks incredible over our table and it’s really well made.
This item really looks good in my dining room. It’s not just about the light; it’s about the style and how it complements the space. Very pleased with how it turned out. It’s simple, elegant, and just what the room needed to feel complete.
Putting this chandelier together required a bit of patience, but the end result was so worth it. It’s stunning, especially in the afternoon when the sunlight hits it just right, and the shadows play across the room. Love it!
After going back and forth on whether to buy this chandelier, I finally took the plunge, and I’m so glad I did. Unboxing it was like Christmas morning, and attaching all the ginkgo leaves was actually quite fun. It’s turned out to be incredibly beautiful, adding a unique touch to my space that I just adore.
Wasn’t hard to install at all. Went up pretty easily.
It’s pretty and feels like a high-quality product. I’m very satisfied with this chandelier. It’s not just about the light it gives off but the atmosphere it creates. It’s been a fantastic addition to my home, and I’ve received so many compliments on it. It’s one of those things that makes home feel more like home.
This chandelier was the perfect addition to my dining room. It’s not just a source of light; it’s a piece of decor that adds so much character to the space. Very pleased with how it looks and the quality of the product. It’s one of those purchases that you feel good about every time you look at it.
Took some effort to install but totally worth it.
Assembling this chandelier was a breeze, which was a pleasant surprise. The quality really exceeded my expectations—it looks so much more expensive than it was. It’s added a beautiful touch to my dining room, and I’m super happy with how it turned out. It’s like the room got a little facelift just from this one addition.
It’s absolutely stunning. I chose a size that I thought would fit, but now seeing it in place, I kinda wish I went bigger. Nonetheless, it still looks grand and luxurious, adding a touch of elegance to the room that wasn’t there before. It’s a statement piece that catches the eye but doesn’t overpower. Very satisfied with it.
Made a statement in my entryway just like I wanted. It’s absolutely beautiful.
It’s just stunning. Adds such a chic, elegant vibe.
Our chandelier is a showstopper. Everyone says how unique and elegant it is. Had a bit of trouble putting it together though.
It’s not heavy, looks super classy and luxurious, and really lights up the room.
Totally recommend this chandelier for your dining area. Got a matching one and love them both.
Not hung up yet but it’s put together and looks fab. Can’t wait to see it on and shining!
I'm thrilled with this chandelier. The installation was pretty standard, no surprises there. What really got me was how all the parts, including those delicate ginkgo leaves, were perfectly packaged—nothing broken or missing. It was easier to assemble than I anticipated, and once it was up, the effect was just stunning. It’s made such a positive impact on the room's ambiance.
It’s stunning and going right in my dining room. Got something like it in my bedroom and love them both.
Got this for a client and they were blown away! Matches the description perfectly and looks amazing.
Super happy with how it looks in my dining room!
It’s simple, elegant, and easy to put together. Would definitely buy it again.
Perfect for rooms with high ceilings, it's made so well and just brings an air of sophistication to the whole space. I was a bit worried about how it would look in a larger room, but it fits in perfectly. It’s a standout piece that draws your eye upwards and makes the whole room feel more grand.
Made such a nice change in my dining room. Wanted something simple but fancy, and this was it.
It’s a lovely chandelier with a bit of a girly touch. Liked it so much I got another.
It’s beautiful and wasn’t hard to put together. Got lots of compliments on its design.
This chandelier is both simple and fancy, perfect for warming up my guest room. Fast shipping was a plus!
Got this light again for my new place 'cause I loved the first one so much. It’s got just the right amount of sparkle.
Totally in love with my chandelier. It’s great quality for what I paid.
Hanging this up in our entryway was easy and we’re so happy with it. It looks beautiful.
Installed this chandelier over my bathtub. It’s pretty and adds a touch of elegance.
OMG, this chandelier is everything! From the moment I unpacked it, I knew I made the right choice. It’s got this elegance that just elevates the whole vibe of my living space. Absolutely in love with it and I get so many compliments. It’s like the crown jewel of my home now.
I’m beyond happy with this chandelier. It's exactly what I was hoping for and more. The quality is top-notch for the price I paid, and it just brings the whole room together. I’ve already recommended it to a couple of friends because it’s that good. It’s not often you find something that exceeds your expectations like this.
It’s so pretty! Really makes the room look fancy without spending too much. Don’t think twice about getting it.
Turned out better than I thought and looks stunning. Took a bit to put up 'cause I skipped the instructions at first.
Everyone who visits loves this chandelier. It’s been a hit at my place.
It’s made my dining room look amazing, and I’ve gotten so many compliments. It’s exactly like the photo showed!
My friends keep telling me how classy my dining area looks now. Really happy with it.
It's a real beauty, honestly. The way it hangs over the dining table, casting that warm, inviting light, has totally transformed our meals into something more special. It’s not just a light fixture; it feels like a part of the home now. Well-made and absolutely gorgeous, it’s like the centerpiece of our dining room. Everyone who’s come over has mentioned how much they love it. Totally glad I went for it.
It’s even prettier in real life. Got the big one and everyone keeps saying how nice it is!
It’s absolutely gorgeous. Makes my formal living room look even better. Really good quality.
So happy with this! Was looking for something cool for my stairwell and this fits just right. It’s stylish without being too much.
This chandelier is perfect! Was decorating a new place and wanted something modern and bright. This was just right and not too pricey. Looks more expensive than it was. Totally worth it.
My chandelier’s looking great in the dining room. Really like it.
Really glad I got this light. Love it a lot.
Super happy with my chandelier! It's made my room look so fancy and cool.
Me and all my friends totally love it when they come over and see it. Big thanks!