SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Let me tell you, my sinuses are throwing a party right now! I mean, they're absolutely thrilled and it's all thanks to this little miracle worker. This device is like a superhero for your nostrils. It keeps the humidity in check like a pro athlete on game day – no more waking up with dry mouth or feeling like you've been trekking through the Sahara desert. And here comes my favorite part - it’s energy-efficient too! Yeah, that’s right; it's not just about being effective but also about respecting Mother Nature and our wallets at the same time. No need to worry about racking up crazy electricity bills or contributing to global warming – this device has got its eco-friendly hat firmly on. So yeah, if you want happy sinuses (and who doesn't?), then give this gadget a shot. Trust me; your nose will thank you for it! With its perfect balance of maintaining humidity levels and removing airborne nasties all while keeping energy usage low-key... well mate, what else can one ask for? It’s pretty much ticking all boxes in my book.
This air purifier and humidifier combo is the real deal. It's like it was tailor-made for me! I mean, who doesn't love a two-for-one deal? You get to clean your air and add some moisture at the same time. One of my favorite things about this little gem is how quiet it is. You know those machines that sound like they're preparing for takeoff every time you switch them on? Yeah, not this one. This bad boy hums along so quietly that sometimes I forget it's even there. Another cool feature that really sets this device apart from others on the market is customizable lighting. At first glance, you might think "Eh, what do I need fancy lights for?" But lemme tell ya; once you've experienced setting your own mood with these lights while enjoying fresh and moist air...you'll never go back.
This product is a breath of fresh air (literally)! The three filtration works wonders in capturing pet hair and odors - no more sneezing for me!
i'm really impressed by how quietly this operates. i use it at night without any disturbance, plus the ambient lighting adds a soothing touch to my bedroom.
The filter replacement reminder on this unit is so convenient! I don't have to worry about forgetting anymore. And did I mention how well it works? My home feels cleaner already.
A great tool for anyone suffering from dry skin or sinus issues like me. The no mist humidification feature ensures clean moisture-rich air all day long 🙌
You can tell there’s an improvement in the air quality as soon as you turn this thing on! Also love that it doesn’t leave any mineral dust behind thanks to its evaporative technology.
Bought one for my office and loved it so much that I got another one for home too. It removes 99.97% of small particles which makes breathing easier especially during allergy season 😊
this little gadget has made such a difference in our house - less smoke smell from cooking & virtually no pet hair floating around anymore
I appreciate how easy maintenance is with this unit – just wait for the filter replacement reminder then swap out filters when needed 👏 No fuss at all!
Never thought I'd rave about an air purifier, yet here we are. It's quiet, efficient and the customizable lighting really sets the mood.
This device is a life-saver for my allergies! The three-stage filtration system effectively removes airborne particles making my home feel fresher and cleaner.
The energy efficiency of this product is impressive - only 200 watts! Plus it does an amazing job at maintaining optimal humidity levels in my apartment.
no more waking up with dry skin thanks to this awesome combo unit. love that it uses evaporative technology so there's no mist or mineral dust around
I've noticed a significant reduction in pet hair and odors since using this. And it operates so silently, you barely know it’s on!
this has been great for improving comfort at home especially during winter months when the air can get quite dry 👍
Air quality has improved dramatically since I started using this product. No more sneezing or stuffy nose from allergies!
i'm sleeping better now because of how quietly it operates plus i appreciate the customizable ambient lighting feature which adds a calming effect to my room
Maintenance is easy peasy with its filter replacement reminder feature – one less thing to worry about 😊
This 2-in-1 device has been a godsend for me. Living in a city, I didn't realize how much the air quality was affecting my health until I started using this product. It's not just about purifying the air - which it does superbly, by the way - but also maintaining an optimal level of humidity that makes all the difference. My home no feels stuffy or dry; instead, there's a noticeable freshness in the atmosphere that wasn't there before.The three-stage filtration system is highly effective at reducing dust and allergens floating around, making it perfect for someone like me who suffers from allergies. But what really sets this apart is its quiet operation – even on high settings! You can hardly tell it’s working unless you notice your surroundings becoming more comfortable.As if cleaner air wasn't enough, my indoor plants seem to be thriving more than ever thanks to proper humidification. All in all, this gadget has significantly improved my living conditions and I couldn’t recommend it enough.
love how simple it is to use the fact that it purifies and humidifies at the same time. pretty cool!
It been great for my allergies. 👍
less dust around
This 2-in-1 device has helped me breathe easier since day one.
Just what our family needed in our home
Definitely recommend 😊
Air quality in my apartment has never been better.
no more stale air smell in the house
Helps keep my plants healthy too!
My room feels less stuffy, and I'm not waking up with dry eyes anymore. A must-have for anyone living in a city!
working non-stop to keep my home air and humidified
Naintains optimal humidity levels which has significantly reduced my symptoms. Couldn't be happier!
right amount of moisture in the air
I can breathe easier now that there's less dust floating about.
feels so much cleaner now and even my plants seem to appreciate extra humidity
What else could one ask for? Definitely worth every penny spent!
this gadget has improved my quality of life at home tenfold
helped combat my allergies by purifying the air, and the humidifier function has been great for dry winters
keeping the air and properly humidified
A-have during allergy season
very good
The three-stage filtration system really works wonders – I can breathe easier now that there's less dust floating about.
worthy investment
smells really good tho
Breathing easy without any nasal congestion or irritation from dryness anymore.
wonderful
The air in my home feels fresher, cleaner, and perfectly humidified.
For plants is really good
double win!
Happy with the purchase
🤗