SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Obsessed with this 3-in-1 beauty tool! The ultrasonic tech really helps my skin absorb my favorite creams. ⭐⭐⭐⭐⭐
What a find! This device has been instrumental in reducing the puffiness of my face, and I love that it's waterproof so I can use it in the shower.
This facial brush is everything you need for your skincare routine. It cleanses, massages, exfoliates – all while being compact and portable!
I've had mine for two months now and still going strong on its original charge. Great battery life!
the best part? i can take it anywhere with me because it’s usb rechargeable 🙌 no more dull skin days when traveling.
The cleansing brush head works wonders on clogged pores while the massaging head soothes after a long day. A true spa experience at home.
this little gadget is not just pretty but also very effective; it leaves my skin feeling refreshed and clean without any harsh scrubbing involved.
Never thought I'd rave about a facial cleanser but here we are...it's that good! My skin feels incredibly smooth every time.
Absolutely love how this tool absorbs dirt and residual cosmetics from my face – leaving me looking fresh as ever!
No more spending money on expensive facials, thanks to this amazing product. It does an excellent job at deep cleansing & massaging 👍
i was skeptical at first but boy was i wrong 😅 great purchase indeed - makes skincare routine much easier!
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i love how quickly this device charges - just five hours for up to two and a half hours of use? yes please!
So glad I stumbled upon this gem. The ultrasonic technology really does wonders for my pores – they've never been clearer!
The storage base is such a thoughtful addition, keeps everything organized and within reach. Kudos to whoever designed this 🙌
this tool has made skincare fun again; i look forward to using it every day! absolutely worth every penny.
I'm definitely seeing improvements with consistent use of this brush & massager combo - smoother skin, fewer breakouts...very happy with my purchase 😊
A game-changer without being called one 😉 This little beauty tool does more than just cleanse – it rejuvenates your entire face!