SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a coffee enthusiast, but this machine has taken my love for the beverage to an entirely new level. The semi-automatic feature is truly impressive - it's like having your own personal barista at home! But what really sets this product apart from others in the market its adjustable temperature setting. It's such a simple yet innovative feature that makes all the difference when brewing espresso. I can now tailor each cup according to my preference or mood of the day - whether I want it piping hot on chilly mornings or slightly cooler during warmer days. Plus, it ensures that every shot tastes exactly as it should - no more burnt or lukewarm coffees for me! This device is not just user-friendly and efficient, but also fun to use. Making coffee has become less of a chore and more of an enjoyable experience thanks to this gadget. Overall, I'm beyond thrilled with my purchase and would highly recommend this espresso machine!
Makes my mornings espresso easy and delicious. Temperature control is on point. A++
This machine has been an absolute dream for our household. It's so easy to use, even my husband who isn't tech-savvy at all, can operate it without any trouble. Plus, the stainless steel housing gives it such a sleek look in our kitchen! The whole family LOVES it
love it😋
I've never had better homemade coffee than with this espresso machine. It's simple to use and brews up to 10 cups which is perfect when we have guests over.
No more lukewarm coffee for me thanks to the adjustable temperature on this baby! Now each sip is as warm as I want it 🙌🏼
👍👍
What a fantastic coffee machine! The adjustable temperature feature is a game-ch. I can finally enjoy my morning cup of joe just the way I like it – hot and strong.
i'm impressed by how professional-grade brewing experience feels within reach with its 58mm portafilter also being able to brew up multiple cups at once comes handy during breakfast rush
Bought this gem for my office and everyone loves it! The capacity is just right for us caffeine-addicts here plus cleaning isn't much of a chore either.
the stainless steel design not only looks great but also assures durability no worries about wear and tear anymore 💪💪
this one truly takes home-brewed coffee experience up several notches i especially appreciate how quick brewing process is despite producing quality results every single time
What a joy to use! This machine makes the perfect espresso and I love that I can adjust the temperature to my liking. It's like having a coffee shop experience at home.
the 20-bar pressure extraction is no joke it gives me that rich full-bodied espresso i crave every morning and with adjustable temperature i get it just right each time 😊
so happy with my new coffee maker 🤗 it's super fast and I can adjust the temp to fit my taste buds.
when it comes to temperature adjustment - a total life saver!
y'all gotta get yourself one of these 😎 makes killer espresso shots and you can set your preferred temp
This semi-automatic machine has made brewing coffee at home such an enjoyable experience!
adjustable heat setting on this baby 👍👍
It doesn't get any better than this folks!
bought mine last month...best decision ever 💯 now i can enjoy barista-quality coffees right at home
Absolutely thrilled with how user-friendly this product is
this ain’t no ordinary joe brewer 😉
lets me adjust the warmth just right!!
i’m totally crushing over my new toy here 😍 making coffee has never been this fun and easy..plus i get to decide how hot or cool my drink should be!
Hands down, the best investment I've made in a long time
this thing's a beast! it makes brewing coffee so much more enjoyable👌
It's super simple to use
now i can whip up great tasting coffees at home just like they do at cafes...
Really delivers!
love the process
This machine takes all the guesswork out of brewing
i must say..this little gadget here exceeded all my expectations 😊
Super easy to use
Perfect espresso every time 👌
Great coffee maker!
Making my perfect cuppa has never been easier
got it all!
tysm🙌
A must-have for any coffee lover. Fully recommend.
genius!
The best thing in my kitchen right now 😍
Brewing made easy and fun with this one.
The ability to control the temperature of my coffee makes a huge difference in taste, and I being able to tweak it depending on how I'm feeling each day.
excellent quality coffee
I've become quite the home barista with this semi-automatic machine 😋
great-tasting coffee
something worth raving about!
ensures perfect results every time.
Definitely adds an extra layer of enjoyment to making espressos at home!
fantastic device
recommended!
Something I haven’t seen in other machines.