SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of alchemora.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of alchemora.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought it to clean up the charging line in the office and I'm really satisfied. Sometimes I bought it with a W-marked thing to see it intuitive when it seems to be slow charging, but I'm really satisfied.
This charger is absolutely phenomenal! It's compact, powerful and charges my devices super fast. Definitely a must-have for any tech lover.
Charging is very good Thank you.
fine
I love how quickly this little thing powers up my gadgets. Plus, it's so lightweight that I can take it anywhere with me!
Very nice and small footprint, the only complain is that the rubber feet are a pain since the charger will not stay still when you connect and disconnect cables.
i recommend everyone who bought this and plan to have it on a table to remove the rubber feet and fix it to the surface with double side tape. after that it works fantastically.
The best charger I've ever used hands down 🙌 It doesn’t heat up like other chargers do and its size makes it perfect for traveling.
Reliability is also good to show the power supply with a stable power supply and small size, also with LCD window.
Great charger I really liked it
Super thank you very much great
recommend
useful
this thing is magic! i was skeptical at first but now i'm totally sold. charges my laptop in no time.
Charges multiple devices as advertised. It does make whining noise when it's connected to the power outlet but it's not too much. The digital screen seems accurate. Overall happy with the purchase.
ok
This one is making noise when powered up when not used for charging something. For some people it isn't a big deal, because they don't hear noises like this, but I do.
Product reliability is OK. If you buy it, you must use it with a magnetic cooler attached to the floor. The PCB is on the bottom and the top side is blocked on top, so it doesn't make sense to stick it on top.
I am very satisfied
Nice desktop charger, it allows the correct wattage for different devices, just the couple tests I did performed great, didn’t get hot at all charging up my battery jump starter and its got two rubber pads stopping the charge from sliding all over the place, I definitely recommend it, plus a great price I must say, thanks guys.
works well. does 100w for my asus rog.
quality as described.
Works really good, charging my phone and tablet really fast. But too bad there isn't a on/off button on it.
simply brilliant
Good product